SHOPPING GUIDE
Order Process
① Adding Items to Cart
On the SHOP page, select the size and quantity of the item you want.
Click the “Add to Card” button to add the item on your Cart.
If you want to customize the embroidery, click the “Customize” button before adding the item to your cart.
②Placing an Order
To place an order, please login or register. Enter your shipping information, select your preferred shipping method and payment method.
③ Receipt of Order Confirmation e-mail
After placing an order, an order confirmation e-mail will be sent to your registered e-mail address. If you do not receive it, please contact us using the Inquiry form.
Registration/Login
You can login or register here .
Payment method and payment period
Cash on delivery, credit card payment, SoftBank lump sum payment, d payment, au simple payment, PayPay payment
Cash on delivery
When the product arrives, please pay the product price and cash on delivery fee to the delivery person.
○ Regular products
Pay the cash on delivery fee according to Yamato Transport Takuhaibin Collect (cash on delivery).
Payment can be made by cash, credit card, or electronic money.
[Yamato Transport Takuhaibin Collect Payment Fee List]
1 yen to 9,999 yen 330 yen (tax included)
10,000 yen to 29,999 yen 440 yen (tax included)
30,000 yen to 99,999 yen 660 yen (tax included)
100,000 yen to 300,000 yen 1,100 yen (tax included)
* Cash on delivery fees will be charged even if the transaction is not completed due to the purchaser refusing to receive the product.
* The cash on delivery amount per payment is limited to 300,000 yen.
○Customized products
Pay the cash on delivery fee according to Sagawa Express e-Collect® (cash on delivery, cash on delivery, and card payment service).
Payment can be made by cash, credit card, or debit card.
[Sagawa Express e-Collect® Payment Fee List]
Under 10,000 yen: 330 yen (tax included)
Under 30,000 yen: 440 yen (tax included)
Under 100,000 yen: 660 yen (tax included)
Under 300,000 yen: 1,100 yen (tax included)
Under 500,000 yen: 2,200 yen (tax included)
Under 600,000 yen: 6,600 yen (tax included)
Over 600,000 yen, add 1,100 yen (tax included) for every 100,000 yen increase
* The maximum amount is 5 million yen.
* If the item is returned to the sender for any reason, the COD fee will still be charged.
Product Delivery Time
Finished products will be shipped within one week of your order.
Customized products will be shipped within one month of your order.
(This may vary depending on the customization.)
Shipping Fee
Shipping Fee 1-5 pieces: 1,000 yen
6-9 pieces: 1,300 yen
Free shipping for orders over 30,000 yen
*Same treatment for cash on delivery.
*A flat rate applies nationwide, excluding Okinawa Prefecture. For deliveries to Okinawa Prefecture, please refer to "Shipping Fees for Okinawa Prefecture" below.
Shipping Fee for Okinawa Prefecture 1-5 pieces: 2,900 yen
6-9 pieces: 3,500 yen
Free shipping for orders over 30,000 yen
About Shipping
Notes on Delivery
| 1. |
Delivery might be delay if there is a rush of orders for popular items or if the item is temporarily out of stock. |
|---|---|
| 2. |
It’ s a possible to specify if your preferred delivery address is your home address or work address. |
| 3. |
In general, orders will be delivered to the front door of the specified delivery address (please note that delivery to the front door may not be possible in some areas). |
| 4. |
If your address cannot be found or if you are absent for a long period of time at the time of delivery, the items will be returned and store to Chuo-ku, Tokyo depending on the storage time of the delivery company. Therefore, it may take some time for the product to be delivered again. In addition, you will be charged a separate shipping fee for the re-delivery. Please make sure to check your address or specify the delivery date in the remarks column before finalizing an order. |
Cancellation/Return/Exchange
About cancellation, return, and exchange
| 1. |
We do not accept any changes or cancellations on your order after your order has been placed, except in unavoidable cases. We apologize for any inconvenience caused. |
|---|---|
| 2. |
Returns and exchanges will only be accepted if the shipped item is defective or different from the ordered product (only if we are notified within 3 days upon receiving the item). We do not accept cancellations or returns due to personal reasons, so please choose carefully when placing your order. |
| 3. |
With that said, we cannot accept cancellation, return, or exchange of the following items: |
| ・Items that have been opened or used | |
| ・Items that has been used for more than 7 days after delivery | |
| ・Items that have been damaged or dirtied by the customer | |
| ・Items without packaging (bag, tags) | |
| ・Customized items | |
| 4. |
In the case of obviously defective products or wrong products, we will bear the shipping costs for returns, etc. If you do not like the product, please contact us. In the case of returns or exchanges due to the customer's own reasons, such as not liking the product, the customer will be responsible for the shipping costs. |
Contact Us
Send us an inquiry via e-mail
Please contact us on this page.
If you do not receive a reply within 3 business days (excluding Saturdays, Sundays, and holidays), please contact us again. Please note that we are unable to respond to any inquiries about CLEMENT products purchased outside this website.